Refund Policy

At PRBBD Online Travel Agency, we are committed to ensuring customer satisfaction and providing transparent refund processes. Our refund policy is designed to address various booking scenarios while safeguarding the interests of our valued customers. Please review the details below:

1. Cancellation and Refund Eligibility:

To be eligible for a refund, you must cancel your booking within the specified cancellation period, as outlined in your booking confirmation or the terms provided by the service provider. The refund eligibility may vary depending on the type of service booked (e.g., flights, accommodations, tours).

2. Refund Process:

To initiate a refund request, please contact our customer support team at refunds@prbbdtravelagency.com or using the contact details provided in your booking confirmation. When requesting a refund, please include your booking details, including the booking reference number and the reason for the cancellation.

3. Refund Timelines:

The refund processing time may vary depending on the service provider's policies and the method of payment used for the booking. In general, we strive to process refunds promptly and efficiently.

- Credit/Debit Card Payments: Refunds to credit/debit cards may take 7-14 business days to reflect in your account, depending on your bank's processing times.

- Bank Transfers: Refunds made via bank transfers may take up to 21 business days to be credited to your account, depending on the banks involved.

4. Non-Refundable Services:

Some bookings may be non-refundable or subject to specific cancellation fees. These terms are typically communicated at the time of booking and may vary based on the service provider's policies. In cases where a service is non-refundable, no refunds will be issued for cancellations or no-shows.

5. Partial Refunds:

If you cancel only a portion of your booking, refunds will be processed based on the terms and conditions of the service provider for each individual component.

6. Flight Refunds:

Airline ticket refunds are subject to the refund policies of the specific airline and fare class booked. Some airfares may be non-refundable or may only allow refunds in the form of airline credits for future travel.

7. Tour and Activity Refunds:

Refunds for tours and activities are subject to the policies of the respective tour operators. Please check the specific terms before booking.

8. Accommodation Refunds:

Refunds for accommodation cancellations are subject to the policies of the specific property. The cancellation terms may vary based on the property and room type selected.

9. Force Majeure:

In the event of unforeseen circumstances, such as natural disasters, civil unrest, or other force majeure events, refund eligibility may be subject to the policies of the service providers involved.

10. Changes to Refund Policy:

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:

PRBBD Online Travel Agency

Address: Bakra Bazar,Jhikargachha,jessore

Email: support@prbbd.com

Please note that this policy is a general guideline and does not constitute a contractual agreement. The actual terms and conditions governing refunds for specific bookings will be provided at the time of booking and are subject to the policies of the respective service providers. We advise you to read and understand the refund policy for each booking before making any reservations. Our customer support team is here to assist you and address any inquiries related to refunds promptly and professionally.